Head of Customer Success
AI summary of the role
Adobe seeks a Senior Director of Customer Success to lead the Americas Enterprise and Public Sector Customer Success & Strategy organization.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Partner with VP of Americas Sales to develop actionable account plans and drive rigorous inspection cadence.
- Lead, mentor, and inspire a team of customer success managers across the Americas.
- Develop and roll out customer success strategies aligned with Adobe's objectives for adoption, partnership, and value realization.
- Build and deliver C-Level executive presentations including RTBs, QBRs, and deep-dive sessions.
What you’ll bring
- Proven track record leading high-performing customer-facing teams in top-tier organizations under a software consumption model.
- Demonstrated ability to scale and manage a centralized customer success organization supporting $1B+ in revenue.
- Exceptional track record of building, scaling, and developing high-impact teams including leading leaders and managers of managers.
- Demonstrated ability to design and execute strategic and tactical initiatives that elevate team productivity and performance.
Technologies
Adobe Acrobat Studio · Adobe Express · Adobe Firefly · Creative Cloud · Adobe Experience Platform · Adobe Experience Manager · GenStudio
About Adobe
Builds creative, document, and enterprise customer-experience software, now embedding Firefly AI and agents across creator and marketer workflows.
Public · 5000+ people
Source and classification
Customer adoption & accounts · Evidence for this classification:
The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a diverse Adobe customer base with the most innovative industry solutions. Senior Director of Customer Success will be accountable for developing a comprehensive strategic customer success business plan based on a substantial understanding of modern creative, knowledge worker workflows, and operational field dynamics. The Senior Director of Customer Success will lead their team to deeply understand Adobe’s customers’ business goals to help them make the most out of their Adobe solution investments
More from the job description
The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a diverse Adobe customer base with the most innovative industry solutions. Senior Director of Customer Success will be accountable for developing a comprehensive strategic customer success business plan based on a substantial understanding of modern creative, knowledge worker workflows, and operational field dynamics. The Senior Director of Customer Success will lead their team to deeply understand Adobe’s customers’ business goals to help them make the most out of their Adobe solution investments supported by superior execution across customer success roles. This position includes leading regular and extensive executive presentations and business inspection reviews. What you will do: Business Leadership: Partner with the VP of Americas Sales and regional leaders to develop high-quality, actionable account plans across the customer base. Establish and drive a rigorous inspection cadence to ensure disciplined execution, KPI attainment, and proactive risk mitigation. Team Leadership: Lead, mentor [... source excerpt omitted ...] s, fostering a culture of excellence, collaboration, and innovation. CSM Strategy: Develop and roll out customer success strategies aligned with Adobe's overall objectives across customer adoption, partnership, and value realization of Adobe’s solutions. Customer Adoption: Responsible for developing engagement models and methodologies that ensure customer adoption and value realization of Adobe solutions. Develop thoughtful and strategic customer success offerings and repeatable deliverable templates which engage customers at crucial points in the customer lifecycle. Value Realization: Work closely with customers to ensure they are recognizing maximum value from their Adobe in [... source excerpt omitted ...] ing the way for growth in partnership with Sales teams Cross-functional Collaboration: Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience and drive business growth. Executive Communication: Responsible for building and delivering C-Level executive presentations, including RTBs, QBRs, and regular deep-dive sessions. Operational Rigor: Partner with CSM Operations to develop and action productivity and performance reporting of customer success management, individuals, and account opportunity. What you need to succeed Customer Leadership Experience: Proven track record of leading high-performing, customer-facing teams
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