Senior Virtualization Engineer - Managed Services

CDW’s vision is to be THE national provider of Managed Services. We will achieve this reputation by continuing to delight our customers and being the employer of choice for highly motivated and talented engineers. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including solution design and implementation, problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. What You Will Do Provide innovative technical solutions to complex hardware/software problems. Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs. Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog. Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP). Provide detailed and effective co [... source excerpt omitted ...] ng, and infrastructure planning Participate in various projects intended to continually improve/upgrade technology infrastructures. Create and execute test plans to meet project requirements for assigned components. Identify and communicate potential opportunities for cross-selling to the sales team. Provide high quality content deliverables using the appropriate document templates. As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, or Technology Owners. Ability to follow through with tasks, projects, troubleshooting with no supervision. Serve as technical point of contact on customer engagements, and internal projects. Conducts/ [... source excerpt omitted ...] simultaneously (ie: pre-sales, troubleshooting, maintenance, and responding to emergencies). Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes). Respond to all customers professionally and courteously and relay any customer questions or concerns to manager. Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way. Assist in creating and documenting policies and procedures. Understand SLAs in a production environment and proactively strive to meet the commitments. Provide support to Service A