Strategic Accounts & Customer Success Manager
AI summary of the role
This role is the primary point of contact for strategic accounts at Kodiak, an autonomous trucking leader.
What you’ll do
- Support partners and customers to maximize benefits of deploying and scaling autonomous solutions through Kodiak’s Partner Deployment Program.
- Identify customer pain points and business goals to unlock account expansion opportunities (e.g., additional lanes and volumes).
- Conduct regular Business Reviews and maintain consistent customer touchpoints to strengthen relationships.
- Monitor operational performance metrics, analyze data to identify trends and risks, and implement data-driven improvements.
What you’ll bring
- 8+ years of experience in Account Management, Customer Success or similar client-facing role.
- Bachelor’s degree in Business, Engineering or related field.
- Exceptional communication and interpersonal skills to engage stakeholders at all levels.
- Strong project management skills to manage multiple complex accounts and competing priorities.
Technologies
CRM · autonomous vehicles · trucking · logistics · supply chain · SaaS
Source and classification
Customer adoption & accounts · Evidence for this classification:
advocate within Kodiak and work cross functionally to deliver our solution that is tailored to meet the unique requirements of the customer for deployment while ensuring it aligns with Kodiak’s strategic vision and direction. Your main objective is to ensure that we continue to exceed expectations of our partners and customers, as Kodiak expands capabilities and solutions to revolutionize the future of transportation. Preferred location Dallas, TX but will also consider Mountain View, CA and remote candidates. In this role, you will: Driving value: Support partners and customers to maximize the benefits of deploying and scaling autonomous solutions in their network by working closely from the initial discovery through implementation and working through the key phases of Kodiak’s Partner Deployment Program. Strategic growth: Identify and understand customer’s main pain points and
More from the job description
Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense. You will be the primary point of contact for the strategic accounts and customers, and responsible for ensuring alignment towards strategic goals for Kodiak and the customers. You will act as the customer’s advocate within Kodiak and work cross functionally to deliver our solution that is tailored to meet the unique requirements of the customer for deployment while ensuring it aligns with Kodiak’s strategic vision and direction. Your main objective is to ensure that we continue to exceed expectations of our partners and customers, as Kodiak expands capabilities and solutions to revolutionize the future of transportation. Preferred location Dallas, TX but will also consider Mountain View, CA and rem [... source excerpt omitted ...] ing closely from the initial discovery through implementation and working through the key phases of Kodiak’s Partner Deployment Program. Strategic growth: Identify and understand customer’s main pain points and business goals to unlock new opportunities for account expansion (e.g. additional lanes and volumes) that aligns with Kodiak’s strategic roadmap. Collaborate with the customers to define and tailor the solution to meet unique business needs and requirements. Relationship management: Conduct regular Business Reviews to ensure continued alignment, reinforcement of values and identify strategic opportunities for collaboration. Further, establish and maintain consistent cade [... source excerpt omitted ...] ingle point of contact to coordinate cross-functional teams internally to drive towards tailored solutions. Work with Product, Program, Operations and Engineering teams to channel customer feedback on our solution and roadmap. Customer engagement: Identify opportunities for engagement with customers and their internal stakeholders to achieve greater buy-in for Kodiak solution to make adoption easier. What you’ll bring: 8+ years of experience in Account Management, Customer Success or a similar client-facing role, preferably within the autonomous vehicle, trucking, logistics, supply chain and SaaS technology industries. Education: A bachelor’s degree in Business, Engineering o
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