Senior Director, Hivemind Operations & Sustainment (R5855)
AI summary of the role
This senior leadership role builds and runs the Operations & Sustainment organization for Shield AI's Hivemind products (Hivemind Vision, Hivemind Enterprise, Hivemind Solutions), spanning deployment, training, sustaining engineering, test, and customer support.
What you’ll do
- Build and lead the Hivemind Operations & Sustainment organization from the ground up, establishing processes, tools, and engineering rigor.
- Oversee product deployment and integration of Hivemind Enterprise software and VIDAR hardware in customer environments, developing repeatable deployment methodologies.
- Own customer training, technical documentation, and knowledge management, including playbooks for Forward Deployed Engineers and support teams.
- Lead sustaining engineering, root cause analysis, and rapid test/evaluation to ensure operational readiness and product reliability.
What you’ll bring
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- 15+ years leading software operations, sustaining engineering, technical support, or product lifecycle organizations.
- Experience with government, defense, or mission-critical software systems.
- Experience supporting sustainment or ILS organizations for integrated hardware and software products.
Technologies
Hivemind · VIDAR · AI/ML · SDKs · APIs · autonomous systems · ILS · sustaining engineering
About Shield AI
Builds AI pilot software, aircraft, and vision systems that let militaries and OEMs develop, deploy, and operate mission autonomy in contested environments.
Unicorn
Source and classification
Internal deployment & tooling · Evidence for this classification:
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: The Senior Director of Operations & Sustainment (O&S) is responsible for ensuring customers successfully deploy, operate, maintain, and evolve the company's software and VIDAR hardware products throughout their lifecycle. O&S owns the post-development operational ecosystem that enables Hivemind Vision (HMV) integrated VIDAR, Hivemind Enterprise (HME)
More from the job description
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: The Senior Director of Operations & Sustainment (O&S) is responsible for ensuring customers successfully deploy, operate, maintain, and evolve the company's software and VIDAR hardware products throughout their lifecycle. O&S owns the post-development operational ecosystem that enables Hivemind Vision (HMV) integrated VIDAR, Hivemind Enterprise (HME) software and the Hivemind Solutions (HMS) service to scale while maintaining exceptional customer satisfaction. This is an exciting opportunity to build the Hivemind O&S organization from the ground up. The organization serves as the bridge between Product Engineering, Customer Success, and Field Operations by enabling successful product deployment, sustaining operational readiness, providing technical support, capturing customer feedback, and driving continuous improvement. This role sits at the [... source excerpt omitted ...] h strong systems engineering instincts and the organizational discipline to build a team and establish the processes, systems, and engineering rigor necessary to support a growing customer base while ensuring issues rapidly inform future product development. What you'll do: Establish the organization, practices, tools, and ways of working which manage the following: Product Deployment & Integration Lead teams responsible for installation, integration, and operational deployment of the HME Software within customer environments. Develop repeatable deployment methodologies, tools, and best practices that reduce deployment timelines and improve customer outcomes. Support direct [... source excerpt omitted ...] ing customized customer solutions, and HMV customers integrating VIDAR and associated software. Training, Documentation & Knowledge Enablement Own the strategy and execution for customer education and operational knowledge management. Maintain and continuously improve training curriculum, technical publications, installation guides, troubleshooting documentation, and operational manuals. Develop knowledge transfer materials that enable customers to effectively deploy, configure, maintain, troubleshoot, and enhance their systems. Produce technical content and playbooks for Forward Deployed Engineers, Customer Support Engineers, and field personnel to resolve recurring issues
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