Senior Customer Success Engineer
AI summary of the role
Altruist is hiring a Senior Customer Success Engineer to design and ship AI agents, automations, and internal tools that make the Customer Success team dramatically more effective.
What you’ll do
- Design, build, and iterate on AI agents and applications for internal workflows and customer-facing experiences (onboarding, self-service support, proactive engagement).
- Scope and prioritize requests to identify highest-leverage opportunities and define success metrics before shipping.
- Own technical decisions end-to-end, selecting LLMs, orchestration frameworks, and third-party tools while writing clean, maintainable code.
- Partner with DevOps and Security to ensure production-grade, compliant deployments of AI agents.
What you’ll bring
- 5–8+ years software engineering experience with production systems.
- Strong proficiency in at least one modern language (Python preferred) and fluency with AI coding assistants.
- Hands-on experience with LLMs (OpenAI, Anthropic, Gemini, open-source) and agent frameworks (LangChain, LlamaIndex, CrewAI).
- Deep comfort with APIs, webhooks, integration patterns, and transforming messy data into clean pipelines.
Technologies
Python · LLMs · OpenAI · Anthropic · Gemini · LangChain · LlamaIndex · CrewAI · RAG · Salesforce · Apex · Flow
About Altruist
AI-forward custodian and wealth platform combining self-clearing brokerage, portfolio software, and advisor AI so independent RIAs can onboard, trade, bill, and serve clients in one stack.
Series F · 500–1000 people
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