ServiceNow Platform Owner, Director
AI summary of the role
BlackRock seeks a Director-level ServiceNow Platform Owner to lead the enterprise ServiceNow strategy, architecture, and team.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own and drive the enterprise ServiceNow platform technical strategy, including multi-year roadmap development and architectural direction.
- Lead, develop, and grow the globally distributed ServiceNow Platform team, fostering a culture of technical excellence and accountability.
- Drive integration of AI and intelligent automation (Now Assist, generative AI, agentic automation, predictive analytics) into the platform.
- Establish and enforce platform governance including change control, CMDB integrity, CSDM alignment, and compliance with DORA and audit requirements.
What you’ll bring
- 15+ years of technology experience with 10+ years of deep, hands-on ServiceNow expertise across ITSM, ITOM, ITAM, HRSD, and CSM.
- Expert-level proficiency in ServiceNow architecture, scripting (JavaScript, GlideRecord, REST/SOAP), workflow design, CMDB/CSDM, and platform security.
- Hands-on experience with AI and automation on ServiceNow (Now Assist, ML, agentic workflows, intelligent alerting).
- Demonstrated experience leading large, geographically distributed teams of engineers, developers, and analysts.
Technologies
ServiceNow · ITSM · ITOM · ITAM · HRSD · CSM · Now Assist · JavaScript · GlideRecord · REST · SOAP · CMDB
About BlackRock
Global asset manager and fiduciary serving institutions, advisors, governments, and individuals through iShares, Aladdin, public markets, private markets, and retirement solutions.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
About this role Job Description We are looking for a visionary, technically deep, and engineering-led ServiceNow Platform Owner to lead BlackRock's enterprise ServiceNow capabilities. This is a senior leadership role at the intersection of platform engineering, AI-enabled automation, and enterprise service management — sitting at the heart of how BlackRock delivers operational resilience, service excellence, and technology transformation at scale. As Director and Platform Owner, you will bring expert-level technical fluency in ServiceNow and a hands-on engineering mindset to define how the platform is architected, evolved, and scaled. You will lead a large, globally distributed internal team — setting the technical bar, embedding AI-first thinking into every layer of the platform, and ensuring delivery is grounded in engineering rigour, scalable design, and measurable business
More from the job description
About this role Job Description We are looking for a visionary, technically deep, and engineering-led ServiceNow Platform Owner to lead BlackRock's enterprise ServiceNow capabilities. This is a senior leadership role at the intersection of platform engineering, AI-enabled automation, and enterprise service management — sitting at the heart of how BlackRock delivers operational resilience, service excellence, and technology transformation at scale. As Director and Platform Owner, you will bring expert-level technical fluency in ServiceNow and a hands-on engineering mindset to define how the platform is architected, evolved, and scaled. You will lead a large, globally distributed internal team — setting the technical bar, embedding AI-first thinking into every layer of the platform, and ensuring delivery is grounded in engineering rigour, scalable design, and measurable business outcomes. Business Overview The Service Platform & Observability (SPO) team supports and manages production environments across BlackRock, including subsidiaries and clients of BlackRock Solutions. Our scope spans key ServiceNow modules, batch orchestrators, data transfer services, and observability tooling that are critical to business operations and regulatory compliance. The ServiceNow platform is a foundational capability enabling ITSM, ITOM, ITAM, HRSD, and enterprise workflow automation across [... source excerpt omitted ...] ance, including change control standards, CMDB integrity, CSDM alignment, release management practices, and compliance with regulatory frameworks including DORA and internal audit requirements. Collaborate with senior business and technology leaders across the firm to translate strategic objectives into platform capabilities, ensuring ServiceNow investments deliver measurable operational and financial value. Oversee and mature integrations between ServiceNow and critical enterprise systems including Splunk, Grafana, PagerDuty, Azure DevOps, Snowflake, and third-party development partners. Drive cost transparency and value tracking across all ServiceNow enhancements, owning the pla [... source excerpt omitted ...] ServiceNow platform in firm-wide technology forums and vendor governance meetings, including managing BlackRock's relationship with ServiceNow as a strategic partner. Additional Responsibilities Maintain visibility into platform availability, performance, and incident trends, with accountability for Mean Time to Recovery (MTTR) and SLA compliance across all ServiceNow-supported services. Ensure the platform's operational health through structured capacity planning, proactive risk identification, and robust business continuity practices. Lead regular platform reviews with senior stakeholders, providing structured reporting on roadmap progress, delivery metrics, risks, and strategi
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