Enterprise Implementation Manager
AI summary of the role
Arcadia seeks an Enterprise Implementation Manager to own a portfolio of enterprise healthcare accounts, serving as the primary point of accountability from contract signature through the relationship.
What you’ll do
- Own a portfolio of enterprise accounts as the primary point of contact, coordinating delivery, connector project management, and ongoing value acceleration.
- Project-manage new data connector builds and platform configuration workstreams from kickoff through validation and go-live.
- Lead recurring QBRs, EBRs, or steering committees with client leadership, tying progress to shared goals and ROI.
- Maintain account health scores in Planhat and contribute to segment-level NPS, proactively identifying and escalating delivery and account risk.
What you’ll bring
- Bachelor's degree in a related field.
- At least 3 years leading account implementation and customer success processes in software/technology, ideally in healthcare, with claims and clinical data integration experience.
- In-depth knowledge of project management & customer success principles, tools, and methods.
- Extensive healthcare industry experience, including population health and value-based care.
Technologies
Planhat · data connector · data integration · claims data · clinical data · PowerPoint · Excel · Word · CSAT · NPS
Source and classification
Customer adoption & accounts · Evidence for this classification:
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia At Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live — including project managing new data connector builds — but
More from the job description
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia At Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live — including project managing new data connector builds — but the role exists to protect and grow the value the customer realizes from Arcadia's platform. EIMs proactively build the client relationship, drive adoption, resolve risk before it threatens retention, and act as the customer's trusted advisor long after go-live, ensuring customer value is clearly tracked & regularly reviewed. The ideal candidate is a relationship-first operator: someone who can run a technical delivery workstream competently, but who is just as comfortable owning a client conver [... source excerpt omitted ...] at Success Looks Like In 3 months Complete onboarding and current product and enablement certifications; build a working understanding of the platform, data model, and Arcadia's customer success playbooks. The optional Arcadia Certified Professional program is available for continued growth. Shadow tactical client touchpoints and status conversations to learn how EIMs build trust and manage expectations across a client relationship Take ownership of a defined workstream — for example, project managing a new data connector build — with support from your manager and technical partners In 6 months Independently manage cross-team workflows (data integration, configuration, conne [... source excerpt omitted ...] ively identify and escalate delivery or account risk, applying established playbooks to resolve issues efficiently and maintain momentum Begin building trusted relationships with client stakeholders, understanding their unique technical and business priorities Contribute to Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), or steering committees for your accounts, and become fluent in maintaining account health scores in Planhat Build fluency with Arcadia's customer feedback channels, including the Customer Satisfaction Score (CSAT), as part of engaging your accounts In 12 months Own a portfolio of enterprise accounts as the primary point of contact — c
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