Director, Training and Enablement
AI summary of the role
Director-level role owning all customer, partner, and employee training and enablement for Arcadia's healthcare data platform.
What you’ll do
- Design and own end-to-end customer onboarding and role-based curricula for clinical, payer, and executive personas.
- Lead development of asynchronous learning content and LMS strategy, transitioning to an AI-first training offering.
- Embed in product release cycle to deliver training readiness and coordinate end-user V&V testing.
- Build and expand Arcadia Certified Professional certification programs for customers and internal teams.
What you’ll bring
- 10+ years in training, customer education, or enablement, with 5+ years in enterprise health IT or SaaS healthcare.
- Proven track record in both internal team enablement and external customer training.
- Deep health IT platform experience (EHR, population health, care management, analytics).
- Value-based care fluency including CMS programs, MSSP/ACO structures.
Technologies
LMS · Articulate · Camtasia · SCORM · xAPI · LLMs · NLP · EHR · Arcadia Vista
Source and classification
Deployment team leadership · Evidence for this classification:
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both
More from the job description
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results. This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer [... source excerpt omitted ...] discipline, and the ability to build and lead in a high-growth environment. Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation. Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs. Your expertise in value-based care, medical economics, including risk adju [... source excerpt omitted ...] nderstanding of the Arcadia platform, product roadmap, and existing training assets and gaps Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap Define KPI’s for the Learning and Enablement area Begin embedding into the product release cycle to deliver training readiness In 6 months Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality le
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