Southeast Regional Lead, Customer Delivery

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally. The Role As Peregrine rapidly scales to deploy our technology across the United States, we're looking for Regional Leads to own and manage the full customer delivery lifecycle, from customer kickoff, to high impact workflow development, to scaled user adoption, through to renewal and growth. You will manage a team of Deployment Strategists, Customer Advocates, and Trainers to achieve region-specific customer impact, delivery, and growth goals. You will rigorously debug and unblock stalled or delayed deployments; drive innovation and growth in the region; build strong relationships with customers to connect them more closely to the company; raise the bar for your team; and ultimately be accountable for customer outcomes [... source excerpt omitted ...] stomer delivery team to produce best-in-market customer outcomes at every account in your geography: Fast time to impact, robust platform adoption, seamless renewals, and material customer growth, advocacy, and evangelism. What You Will Do Command the delivery lifecycle Master Peregrine's full deployment process, including data integration, workflow development, training delivery, and ongoing user adoption and engagement, so that you can credibly manage and coach your team towards delivering on their goals Manage customer standups towards a state of consistent, rapid, and high quality experiences that directly respond to each customer agency’s success criteria and project goa [... source excerpt omitted ...] ne first Lead your team Directly manage a team of Deployment Strategists Coach and lead your team, and enable individual contributors to effectively prioritize and action their customer- and region-specific through regular standups and a robust, clear operating rhythm Cultivate talent Own your team's development. Support your team in hitting their goals through mentorship, 1:1s, training, and feedback delivery. If you are successful, every individual contributor on your team should have a high slope at the company within months of starting Actively identify, advocate for, and invest in standout contributors across your region Sponsor your team through unusually challenging