Skip to content
NEXTMOVEFDE careers · United States
Bose

Director, Customer and Business Operations - Audio Tech

AI summary of the role

The Director of Customer and Business Operations leads operational strategy for Bose's Audio Technology Licensing Division, designing and scaling end-to-end operating models for customer and business operations.

What you’ll do

  • Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio, spanning contracting, onboarding, implementation, billing, reporting, and support.
  • Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks.
  • Set the vision and standards for customer-facing operational processes, ensuring best-in-class partner experience from contract execution through ongoing engagement.
  • Create and lead the design and building of the business operations and related technology stack that supports growth strategy and program initiatives.

What you’ll bring

  • Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
  • 10+ years of progressive experience in business or customer operations, project management or implementation roles.
  • Demonstrated experience building and scaling operating models in a B2B, licensing, technology, or platform-based business.
  • Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority.

Technologies

MS Project · JIRA · HubSpot · SharePoint · Confluence · Agile · Waterfall

About Bose

Designs premium audio products, automotive sound systems, and licensable sound technologies for consumers, automakers, and partner brands.

Bootstrapped · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

it.  Here, every employee has the opportunity to build their own success and contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward. Our goal is to make your experience exciting and meaningful - a valuable opportunity to contribute to the industry and to Bose. Job Summary: The Director of Customer and Business Operations - Audio Tech will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division. This role is accountable for designing, scaling, and optimizing end-to-end operating models that support licensing growth, partner success, and long-term business sustainability. This role will also be responsible for the design, development and deployment for the customer operations (contracting, implementation and billing) along with the business operations
How jobs are selected

Employer postings · Data from · Sources