Senior Developer Success Engineer
AI summary of the role
Senior Developer Success Engineer owning post-sale technical relationships with Finch's most strategic customers.
What you’ll do
- Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high technical satisfaction.
- Conduct in-depth architectural assessments of customers' employment data pipelines and deliver actionable recommendations.
- Diagnose and resolve complex technical problems across OAuth, API integrations, and data pipeline issues.
- Develop and implement customized engagement plans tailored to each account's maturity and growth potential.
What you’ll bring
- 5+ years in a customer-facing technical role (Solutions Engineering, Solutions Architecture, TAM, Professional Services, or Developer Success).
- Strong diagnostic skills: read logs, interpret error codes, trace request flows, resolve complex API/integration issues.
- Strong understanding of API design and development: REST APIs, webhooks, OAuth, data-portability patterns.
- Comfort working across the stack: Node.js, SQL databases, caching layers (e.g., Redis).
Technologies
REST APIs · webhooks · OAuth · Node.js · SQL · Redis · Git · API design · data pipelines
About Finch
Unified API that lets HR, fintech, benefits, and compliance apps read and write payroll and HRIS data across hundreds of employment systems.
Series B · 50–100 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. About The Role Senior Developer Success Engineers (Sr. DSEs) own the post-sale technical relationship with Finch’s most strategic customers. You’ll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics. Beyond
More from the job description
About Finch We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion. Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more. About Our Team We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out [... source excerpt omitted ...] has taken some extraordinary twists and turns. About The Role Senior Developer Success Engineers (Sr. DSEs) own the post-sale technical relationship with Finch’s most strategic customers. You’ll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics. Beyond individual account work, you’ll lead critical cross-functional projects, set vertical / use-case based strategy, and keep stakeholders informed as you manage initiatives that improve the broader Success organization and functions. Finch’s Sr. DSEs independently diagnose complex technical problems, explore creative solutions, and transl [... source excerpt omitted ...] . You’ll develop customized engagement plans, identify growth opportunities, and build strong relationships with technical and executive stakeholders. You sit at the center of the customer experience: surfacing systemic product feedback to Engineering and Product, contributing to developer resources, and collaborating with Product and Marketing to share what you learn from the field. What You'll Do Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction. Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Ma
Employer postings · Data from · Sources