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NEXTMOVEFDE careers · United States
Mitel Networks

Service Delivery Manager

AI summary of the role

The Service Delivery Manager leads strategic and operational management of a hospital's Unify telephony environment, ensuring reliable voice communications for patient care.

What you’ll do

  • Provide strategic leadership and operational management for the hospital's Unify voice solution.
  • Oversee design, implementation, incident response, maintenance, and system lifecycle planning.
  • Manage vendor and partner relationships to ensure service quality and compliance.
  • Lead governance, security, compliance, budgeting, and reporting for the telephony environment.

What you’ll bring

  • 8+ years in enterprise telephony or unified communications.
  • 3+ years in a leadership or service delivery management role.
  • Strong background with Unify voice systems (OpenScape Portfolio, OSV, OSCC, SBC, UC, MS, DLS, etc.).
  • Experience in hospital or healthcare IT environments (highly preferred).

Technologies

Unify · OpenScape · OSV · OSCC · SBC · UC · MS · DLS · PMP · ITIL v4

About Mitel Networks

Hybrid unified communications, contact center, and mission-critical collaboration platforms for enterprises that need secure, voice-first operations.

Private Late · 2000–5000 people

Source and classification

Deployment team leadership · Evidence for this classification:

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: The Service Delivery Manager (SDM) – Mitel Voice Solutions is responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital’s Unify telephony
How jobs are selected

Employer postings · Data from · Sources