Senior Product Manager, Product Infrastructure
AI summary of the role
Valon is seeking a Senior Product Manager for its core Platform & Infrastructure product org, responsible for defining and owning the roadmap for infrastructure domains like notification platform, documents platform, and user management.
What you’ll do
- Define and own the roadmap for one or more core infrastructure domains (notification platform, documents platform, user management, etc.)
- Deeply engage with internal stakeholders and customers to drive discovery and specification
- Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration
- Work directly with customers/stakeholders (sometimes on-site) to tune deliverables to their complex processes
What you’ll bring
- 5+ years of product management experience, ideally with exposure to B2B SaaS, product infrastructure, and platforms
- Strong technical fluency: experience working with engineers around systems, APIs, data models
- Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, synthesizing inputs
- Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact
Technologies
notification platform · documents platform · user management · APIs · data models · ValonOS · infrastructure · platform
About Valon
AI-native operating system (ValonOS) for regulated finance, starting with mortgage servicing — automating compliance, escrow, loss mitigation, and payoff workflows.
Series C · 200–500 people
Source and classification
Internal deployment & tooling · Evidence for this classification:
perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About the Team You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite. While many infrastructure teams operate behind the scenes, ours sits at an intersection. We build systems that internal vertical teams depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy. We operate in a high-growth, high-authenticity engineering culture. You’ll partner
More from the job description
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About the Team You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite. While many infrastructure [... source excerpt omitted ...] s depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy. We operate in a high-growth, high-authenticity engineering culture. You’ll partner with senior engineers, architects, and cross-functional leads, and have high visibility across the org. Responsibilities As a Senior Product Manager, Infrastructure & Platform, you will: Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.) Deeply engage with internal stakeholders (engineering leads, vertical [... source excerpt omitted ...] ) and our customers to drive discovery and specification. Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration. Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility. Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles Deep ability to map processes and systems even in high ambiguity — e.g. you
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