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NEXTMOVEFDE careers · United States
Trimble

Enterprise Architect – Global Service & Warranty Ecosystem

AI summary of the role

Trimble seeks an Enterprise Architect to lead the design of a global service and warranty ecosystem, transforming warranty, field service, and reverse logistics processes.

What you’ll do

  • Spearhead end-to-end discovery and design of future-state service architectures for warranty and repair processes.
  • Design and govern scalable ecosystems for customer support, field services, and reverse logistics integrated with CRM, ERP, and FSM platforms.
  • Drive innovation using APIs and event-driven architecture for global scale and real-time data flow.
  • Act as a high-impact consultant to senior leadership on service analytics, SLA reporting, and lifecycle cost visibility.

What you’ll bring

  • 10+ years of enterprise or solution architecture experience focused on post-sales, service, or support domains.
  • Proven track record architecting complex, multi-region ecosystems for warranty entitlement, claims, and global field operations.
  • Expert-level knowledge integrating service functions with ERP and supply chain systems in large-scale environments.
  • Masterful communication skills translating complex technical visions into actionable strategies for executives and technical teams.

Technologies

CRM · ERP · FSM · APIs · event-driven architecture · TOGAF · Zachman · AI-driven customer support · reverse logistics · warranty management

About Trimble

Trimble builds precise-positioning, modeling and data-analytics hardware plus software for construction, geospatial and transportation industries, increasingly delivered as enterprise cloud and recurring-revenue services.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. Trimble empowers customers to drive productivity and progress with connected hardware and software solutions. What Makes This Role Great: In this role, you will be the primary architect of Trimble's end-to-end service evolution, directly influencing how we manage global warranty entitlements, field services, and partner networks. You will have the unique opportunity to bridge the gap between high-level business strategy and technical execution, creating a unified global service framework that balances enterprise-scale efficiency with essential regional flexibility. Key Exciting Responsibilities: Spearhead the end-to-end discovery and design of future-state service architectures, transforming complex warranty and repair processes into streamlined
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Employer postings · Data from · Sources