Senior UX Designer, Amazon Delivery Experience

We are designing the experiences that power Amazon's worldwide delivery network-enabling the delivery of billions of packages to customers in record speeds, and providing for a safe, efficient, and rewarding work experience for millions of people. The impact here is palpable. Every Amazon package you see on every doorstep - you are part of that. The systems you design touch every mile of the journey, from the moment an order leaves a fulfillment center to the moment it arrives at a customer's door. You will see your impact in the real world, every single day. Our design team sits at the intersection of complex operational systems and human-centered thinking - making the invisible infrastructure that moves everything work better for everyone. You are joining a team with a unified vision. Every designer here contributes to the same mission: building world-class experiences that make Amazon's delivery network safer, faster, and more rewarding for the people who power it. To succeed, you must be genuinely curious about how delivery operations work on the ground. You'll partner with product managers, engineers, and designers across the organization to translate field insights into clear, usable designs that operators actually rely on. You'll explore and integrate AI throughout your work, surfacing the right signal at the right moment, to unlock innovation in your designs and produ [... source excerpt omitted ...] l constraints - Present and share design work with product teams, engineering leadership, and senior stakeholders A day in the life As a UX Designer on the ADX Experience team, you'll design solutions for partners and business owners managing dozens of active routes at once, people who live in these tools all day, watching progress, catching exceptions, and troubleshooting drivers remotely. Collaboration with product managers, engineers, researchers, and other designers will help you understand customer needs and shape strategic planning. About the team Our team is part of the broader Amazon Delivery Experience design organization that includes teams focused on operational [... source excerpt omitted ...] selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it. Basic qualifications - 7+ years of design experience - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience acquiring us