Customer Success Manager

At Orchard, we’re securing America’s food supply by building the AI Farmer that automates our nation’s farms. We are the industry leader, growing rapidly, and backed by more than $25 million from leading investors, including Quiet Capital, Shine Capital, and General Catalyst. Every year, hundreds of billions of dollars in crop value are lost because critical farming decisions are made using incomplete and imprecise data. We’re building the technology to change that. Our AI-powered camera systems mount to tractors and scan millions of trees, vines, and plants, capturing precise data on yield estimates, fruit size, crop health, disease, and more. We train edge vision AI models that analyze every plant and determine exactly what interventions and treatments it needs. That intelligence flows into FruitScope OS, our farm-management platform, where growers can understand their crops, make better decisions, and direct operations in the field. Today, Orchard’s technology is trusted by some of our nation’s largest farms. They use our products to grow higher-quality crops while reducing chemical use and operating costs, helping them farm more profitably and sustainably than ever before. Our Culture: Unshakeable Resilience – Our customers feed millions of people, and our customers depend on us. We are ultra-hardworking, never give up, and we do whatever it takes. Always Keep Moving [... source excerpt omitted ...] s at least a few days in the fields with our farmers each month. No Job Beneath Us – We’re low ego, own every outcome, and are all working towards the same goal. The Role: As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before. This is a dynamic role, best suited for highly driven, or [... source excerpt omitted ...] communicators and thrive in rapidly evolving environments. We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms. We can't promise predictable days, but we'll guarantee excitement, growth, and a real impact on building the future of farming. About the role: Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout CA and WA) Comprehensive Health, Vision, and Dental insurance, and we cover 100