Customer Program Manager
AI summary of the role
This Director, AI Transformation role is the primary client liaison for 2-3 key health system accounts, managing end-to-end engagements from partnership planning and KPI definition to data integration and product requirements.
What you’ll do
- Serve as primary liaison between Qualified Health and assigned clients, managing 2-3 key accounts.
- Develop and manage Partnership Plans including business goals, KPI definition, and project plans.
- Lead all client meetings, coordinate action items, and ensure timely delivery of project milestones.
- Perform workflow analysis, identify value creation areas, and provide product requirements to internal teams.
What you’ll bring
- Bachelor’s degree in Engineering, STEM, Business Administration, IT, or related field.
- 2-4 years of experience in consulting, client engagement, and/or product management.
- Proven track record managing client relationships and delivering complex projects.
- 2-4 years of experience in customer success or account management within the healthcare provider industry (preferred).
Technologies
AI governance · data integration · healthcare IT · generative AI · agent creation · algorithm monitoring
About Qualified Health
Enterprise AI governance, agent creation, and monitoring platform enabling health systems to deploy generative AI safely at clinical and operational scale.
Series B · 100–200 people
Source and classification
Deployment strategy · Evidence for this classification:
product requirements, and maintaining strong client relationships. The Director, AI Transformation will be the primary point of contact for 2-3 key clients, attending all meetings, and coordinating action items between clients and internal teams. Additionally, this person will support the implementation team during the launch phase to maximize client experience and will facilitate the data integration process, understanding various client data environments and internal engineering team requirements to successfully deliver the product. Key Responsibilities: Serve as the primary liaison between Qualified Health and assigned clients. Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans. Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals. Coordinate and execute action
More from the job description
Hybrid Role; Travel required Transform healthcare with us. At Qualified Health, we’re redefining what’s possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change. This is more than just a job. It’s an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you’re ambitious, innovative, and ready to move fast, we’d love to have you on board. Join us in shaping the future of healthcare. Job Summary: The Director, AI Transformation will play a pivotal role in managing and delivering value to our healthcare clients. This individual will be responsible for overseeing client engagements, ensuring successful project execution, developing product requirements, and maintaining strong client relationships. The Director, AI Transformation will be the primary point of contact for 2-3 key clients, attending all meetings, and coordinating action items between clients and internal teams. Additionally, this person will support the implementation team during the launch phase to maximize client experience and will facilitate the data integration process, understanding various client data environments and internal engineering team requiremen [... source excerpt omitted ...] n between Qualified Health and assigned clients. Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans. Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals. Coordinate and execute action items, ensuring timely delivery of project milestones. Perform thorough workflow analysis, identification of critical areas for value creation, and provide additional requirements to product teams as necessary. Identify new use cases and create business and product requirements that provide incremental value to the client. Monitor project progress, identify potential issue [... source excerpt omitted ...] liver client value. Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Continuously seek opportunities to improve client engagement processes. Facilitate the data integration process in collaboration with engineering, understanding various client data environments and internal engineering team requirements to successfully deliver the product. Collaborate with internal teams, including product development and engineering, to deliver solutions that meet client requirements. Prepare and present regular status reports to clients and internal stakeholders. Required Qualifications: Education: Bachelor’s degree in
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