Sr. Project Manager
AI summary of the role
Own end-to-end deployment of Dialpad's AI-powered communications platform for Enterprise customers, leading complex implementations from kickoff to adoption.
What you’ll do
- Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI capabilities.
- Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables across multiple simultaneous implementations.
- Lead customer project meetings, establish expectations, and proactively resolve risks or blockers.
- Deliver administrator training, coordinate integrations and device provisioning, and troubleshoot complex implementation issues.
What you’ll bring
- 8+ years of Project Management experience in VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.
- Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similar organizations.
- Strong project management discipline: scope, timelines, milestones, risks, dependencies, project hours, deliverables.
- Experience with Smartsheet or similar PM tools; familiarity with Microsoft 365, Google Workspace, Salesforce, Jira.
Technologies
Smartsheet · Microsoft 365 · Google Workspace · Salesforce · Jira · VoIP · UCaaS · CCaaS
About Dialpad
AI-native business communications platform unifying calling, messaging, meetings, and contact center, now building autonomous AI agents that resolve customer interactions end-to-end.
Series F · 1000–2000 people
Source and classification
Implementation & delivery · Evidence for this classification:
Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sr. Project Manager, you will own the end-to-end deployment process for Enterprise customers, leading
More from the job description
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look fo [... source excerpt omitted ...] that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sr. Project Manager, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption. Throughout each engagement, you will guide customers through the Dialpad Deployment Methodology, managing project scope, timelines, risks, dependencies, and cross-functional stakeholders. You will serve as a trusted advisor and subject matter expert, partnering closely with customers and internal teams to navigate complex requirements, drive accou [... source excerpt omitted ...] er successful business outcomes. With a strong understanding of SaaS implementations and customer environments, you will ensure each deployment is executed with rigor and sets our customers up for long-term success with Dialpad. This position reports to our Sr. Manager, Professional Services, and will have the opportunity to be based in our Denver, CO office. What you'll do Master Dialpad’s deployment methodology, products, and tools to successfully lead complex Enterprise implementations. Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities. Develop and manage project plans, timelines
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