Business System Analyst

Company Description Saxon Global Is Fortune 500 Client Servicing Company. Job Description Master Job Title :Bus. Analyst: Functional Branch :Portland Branch Code :San Francisco Projected Start Date :08-21-2017 Client Company :Wells Fargo Wholesale - CA Zip Code :94104 City :San Francisco State :CA Report To : Required Skills : Business Systems Analyst or Technical BA or Systems Analyst - Must have experience doing systems configurations in SaaS solutions like Sprintklr, Salesforce, Brandwatch, etc. - Experience gathering client requirements and creating documentation. Basic Qualifications : Additional Skills : Job Description : WFVC Social Capabilities is seeking a senior-level Platform Analyst, focused on the design and delivery of solutions that enable Wells Fargo business groups to participate in social media on behalf of the company. In this role, you will be responsible for: ? Business, System, and Process Analysis: Resource is responsible for planning, conducting, and directing the analysis of highly complex business problems to be solved through strategic solutions; producing written business requirements; producing system configuration UML models - both dynamic and static; acts as an internal consultant by evaluating current processes and recommending new solutions that reduce costs or extend current capabilities. ? System Configuration, Testing, an [... source excerpt omitted ...] ocumenting and addressing defects; etc. Training includes producing demonstrations as well as hands on training scenarios in order to prepare end-users for platform onboarding. ? Production Support and Maintenance: Resource is responsible for 24x7 production support for WF Social Relationship Platform end-users. This involves monitoring support team mailbox and being “on call”; evaluating issues; coordinating with the vendor and/or WF teams to perform root cause analysis; advising on platform solutions; maintaining full documentation in issue tracking software; updating business/system requirements as appropriate; providing communications to end-users on issue status and resolutio [... source excerpt omitted ...] tight deadlines, and be comfortable working with large, multi-disciplined technology and business teams. Location: San Francisco, CA; Charlotte, NC Successful candidates Basic Qualifications: ? 10+ years experience in internet/ intranet-based business systems or e-business consulting Minimum Qualifications: ? 1+ years of experience with social relationship platform configuration (Sprinklr, Spredfast, Percolate, etc.) ? 2+ years of experience in social media including a deep understanding of social channel capabilities and APIs ? 7+ years of experience with Microsoft Office tools, including Outlook, Word, Excel, PowerPoint, Project and Visio ? Solid understanding/knowledge of