Sr. Business Value Consultant, Agentic AI
AI summary of the role
Dialpad seeks a Senior Business Value Consultant to partner with strategic customers on Agentic AI deployments, ensuring that promised value is realized and measured.
What you’ll do
- Lead customer value conversations and present progress via dashboards and executive readouts
- Define value hypotheses, baselines, KPIs, and measurement plans for agentic AI deployments
- Build financial and operational models (ROI, TCO, payback) and customer value dashboards
- Partner with Sales, Product, Engineering, and Customer Success to align on outcomes and data sources
What you’ll bring
- 6+ years in value engineering, management consulting, strategic finance, customer analytics, or related customer-facing role
- Proven ability to build business cases that withstand CFO/VP scrutiny
- Experience defining contact-center or operational baselines (cost per contact, AHT, FCR, containment)
- Working fluency with product/usage/billing data and financial/operational modeling
Technologies
Agentic AI · BI tools · data querying · spreadsheets · ROI modeling · TCO modeling · dashboards · telemetry · usage data · billing data
About Dialpad
AI-native business communications platform unifying calling, messaging, meetings, and contact center, now building autonomous AI agents that resolve customer interactions end-to-end.
Series F · 1000–2000 people
Source and classification
Deployment strategy · Evidence for this classification:
Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments
More from the job description
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look fo [... source excerpt omitted ...] highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments into measurable, defensible business outcomes. You will connect the value promised during the sales process to the data generated after launch—establishing baselines, defining success metrics, building dashboards and business cases, and creating executive-level narratives that demonstrate whether an agentic deployment delivered on its promises. This is a hybrid strategy, analytics, and customer-facing role. You will move comfortably betwe [... source excerpt omitted ...] lling, and operational data that make the story credible. You will help establish a scalable discipline for proving that the value sold is the value realized. Your work will give customers a clear view of progress, equip account teams with evidence-based renewal and expansion narratives, and create repeatable value models for Dialpad’s strategic Agentic AI customers. What you’ll do Participate in qualified discovery workshops as the customer-value partner on a cross-functional account team. Understand current-state workflows, intents, handoffs, pain points, operating conditions, and business priorities. Identify high-impact automation opportunities and the instrumentation ne
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