Mission Success Advisor
AI summary of the role
Serve as primary operational point of contact and accountable lead for assigned customer accounts, ensuring satisfaction, readiness, and sustainment outcomes.
What you’ll do
- Build trusted relationships with customer leadership, operators, maintainers, and acquisition personnel; identify concerns and develop resolution recommendations.
- Recommend deployment strategies, training priorities, and sustainment plans; coordinate resources across engineering, logistics, manufacturing, and training teams.
- Lead Voice of Customer collection and analysis, translating operational feedback into actionable recommendations for product and engineering teams.
- Represent Firestorm as senior operational representative during deployments, exercises, demonstrations, and testing events.
What you’ll bring
- Associates degree or Trade School Certificate in Engineering or equivalent; or High School diploma/GED or military service with 8+ years relevant experience.
- U.S. Citizenship required due to ITAR; active Secret clearance at hire required.
- 3+ years field service experience on industrial, additive manufacturing, or military hardware platforms.
- HP Multi Jet Fusion (MJF) certification required to obtain within first 90 days post-hire.
Technologies
HP Multi Jet Fusion · additive manufacturing · uncrewed aircraft systems · ITAR · DoD security clearance · field service · HAZMAT
Source and classification
Customer adoption & accounts · Evidence for this classification:
Firestorm is hiring a Mission Success Advisor who will serve as Firestorm's senior representative and primary operational liaison to assigned defense and government customers. You are accountable for customer success, operational readiness, deployment planning, sustainment strategy, and customer relationship management throughout the lifecycle of Firestorm systems. You will act as the trusted advisor between customer leadership, operators, maintainers, and Firestorm's engineering, product, manufacturing, logistics, and executive leadership teams. You will also exercise independent judgment in evaluating customer requirements, assessing operational risks, prioritizing support activities, recommending resource allocations, and developing solutions that directly impact customer satisfaction, mission effectiveness, and business outcomes. While you may perform technical field support
More from the job description
Firestorm is hiring a Mission Success Advisor who will serve as Firestorm's senior representative and primary operational liaison to assigned defense and government customers. You are accountable for customer success, operational readiness, deployment planning, sustainment strategy, and customer relationship management throughout the lifecycle of Firestorm systems. You will act as the trusted advisor between customer leadership, operators, maintainers, and Firestorm's engineering, product, manufacturing, logistics, and executive leadership teams. You will also exercise independent judgment in evaluating customer requirements, assessing operational risks, prioritizing support activities, recommending resource allocations, and developing solutions that directly impact customer satisfaction, mission effectiveness, and business outcomes. While you may perform technical field support activities when operationally required, the primary purpose of the position is to lead customer success efforts, coordinate deployment and sustainment activities, identify operational risks, and advise both customers and Firestorm leadership regarding mission readiness and operational effectiveness. The primary duty of the Mission Success Advisor is customer success leadership, operational readiness planning, deployment coordination, sustainment strategy, customer relationship management, and advisor [... source excerpt omitted ...] m leadership. The incumbent is expected to spend a majority of working time performing these duties and exercising independent judgment regarding matters of significance affecting customer outcomes, operational effectiveness, mission readiness, and business objectives. You will be expected to spend more than 50% of working time performing customer advisory, operational planning, deployment coordination, readiness assessment, customer relationship management, and other exempt duties. What You’ll Do Customer Success Leadership Serve as the primary operational point of contact for assigned customer accounts. Own assigned customer accounts and serve as the accountable Mission Suc [... source excerpt omitted ...] , operational readiness, and sustainment outcomes. Build and maintain trusted relationships with customer leadership, operators, maintainers, and acquisition personnel. Identify customer concerns, operational challenges, and emerging requirements and develop recommendations for resolution. Decision-Making Authority The Mission Success Advisor is expected to exercise independent judgment and discretion regarding customer support prioritization, deployment support recommendations, operational risk assessment, sustainment planning, customer engagement strategies, escalation pathways, and resource utilization recommendations. The position regularly evaluates multiple courses of
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