Sr. Manager, Customer Success
AI summary of the role
Lead customer success for a fast-growing robotics company, managing the full contract lifecycle from onboarding to ongoing support for enterprise warehouse automation deployments.
What you’ll do
- Manage and execute activities within assigned customers throughout their contract lifecycle, including onboarding, training, and ongoing support.
- Serve as program manager for robotics customer deployment lifecycles, overseeing project activity, resources, schedule, budget, and risk.
- Analyze KPI trends and recommend process improvements to ensure customer satisfaction and retention.
- Identify and pursue expansion opportunities with existing customers, enabling the sales team through upsell and cross-sell identification.
What you’ll bring
- 10+ years total experience, with 5+ years in Customer Success Management, Business Development, or Strategic Account Management.
- Bachelor's degree in engineering, business management, or related field.
- Exceptional program management skills with a track record of leading complex technical programs.
- Proven customer-facing communication skills to convey complex technical issues to diverse audiences.
Technologies
robotics · warehouse automation · program management · KPI analysis · customer success
About Dexterity
Builds full-stack physical AI software and industrial robots for warehouse and logistics operators, automating truck loading, packing, palletizing, and related material-handling tasks in existing facilities.
Series B
Source and classification
Customer adoption & accounts · Evidence for this classification:
Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! About the Role The Sr. Manager, Customer Success role at Dexterity is a critical position responsible for ensuring customer satisfaction and retention. This individual will manage and execute activities within assigned customers throughout their contract lifecycle, including onboarding, training, and ongoing support. With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a proven track record of managing multiple
More from the job description
Sr. Manager, Customer Success About Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! About the Role The Sr. Manager, Customer Success role at Dexterity is a critical position responsible for ensuring customer satisfaction and retention. This indivi [... source excerpt omitted ...] ute activities within assigned customers throughout their contract lifecycle, including onboarding, training, and ongoing support. With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a proven track record of managing multiple customers and being resilient and adaptable while navigating ambiguous customer tasks. In addition, they should be able to build strategic working relationships with customers and collaborate across multiple departments to influence all levels within an organization. The Sr. Manager, Customer Success will also be [... source excerpt omitted ...] nalyzing KPI trends and suggesting process improvement recommendations to ensure customer satisfaction and retention. This requires the ability to conduct up-front analysis of the customer experience, identify gaps, and create future-state plans. This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs. Ultimately, the Sr. Manager, Customer Success will play a critical role in ensuring Dexterity's customers are successful in their use of robotics, helping to transform the world through breakthrough technology. Day to Day Activi
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