Staff Forward Deployed Platform Engineer

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role AI FDE is a forward-deployed engineering team. Our customers are the people across Charlie Health who know a workflow best but cannot yet build software for it: Strategy, Clinical Operations, Admissions, Finance, Growth, People, and more. We sit with them and put AI to work on their highest-leverage workflows, whateve [... source excerpt omitted ...] platform that keeps what they build safe, and we measure success by the builder we leave behind, not the solution we ship. As the Staff Forward Deployed Engineer leading AI FDE, you will own the team's roadmap and the platform behind it. Our paved road today is a vibe coding platform: a non-technical user completes the right training, builds a real application with AI, and ships it behind security controls, while Engineering keeps the rails safe. The platform will evolve as the tools change, but the bar stays fixed: idea to live in under a working day, without ever compromising guardrails. You will own those rails, run the engagements where we build with our customers, and own [... source excerpt omitted ...] echnical leadership role without direct reports. You lead through technical direction and the example of your own work. Most of your time goes to engagements, building alongside a customer, and the rest splits between the platform and training programs. We build with AI as the default: agents write most of the code, humans drive the product and review what ships, and the guardrails are what keep that safe in a HIPAA-regulated clinical business. Responsibilities Lead the AI FDE team: its engagement model, operating cadence, and platform roadmap, in partnership with leadership Own the builder platform: the application templates, deployment pipelines, authentication, database, se