Mission Manager

Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response. With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions. If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it. Role: Northwood is looking for a Mission Manager to lead customer missions from onboarding through operational support. In this role, you will be the primary program lead for customers using Northwood’s ground station network. You will work closely with customers, Engineering, Product, Business Development, and Operations to make sure each mission is clearly scoped, technically ready, launched successfully, and supported over time. This is a hands-on role for someone who can manage complex technical programs, communicate clearly with both customers and internal teams, and keep mission-critical work moving. Responsibilities: Lead customer missions from onboarding through integration, launch readiness, operational handoff, and ongoing support. Build an [... source excerpt omitted ...] nes, owners, risks, dependencies, schedules, readiness criteria, and communications. Serve as the main programmatic point of contact for customers and internal teams. Understand customer mission requirements, workflows, success criteria, operational needs, and constraints. Coordinate across Engineering, Product, Business Development, and Operations to resolve issues and keep deployments on track. Track technical integration progress, surface risks early, and drive decisions needed for mission readiness. Help define and improve Northwood’s customer onboarding, deployment, escalation, and post-launch support processes. Capture customer feedback and translate it into clear pro [... source excerpt omitted ...] siness priorities. Partner with Business Development on customer expansion, renewals, and new mission opportunities. Ensure Northwood delivers reliable, high-quality service for customer missions. Basic Qualifications: 5+ years of experience in technical program management, mission management, customer operations, deployment management, customer success, product operations, or a related role. Experience leading complex cross-functional programs from planning through execution. Ability to work effectively with customers, technical teams, executives, and external partners. Strong written and verbal communication skills. Ability to create structure, prioritize work, and driv