Product Delivery Manager

R10091592 Product Delivery Manager (Open) Location: Independence, OH - Rockside Woods Blvd - Digital & IT - ALIZENT US World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly. How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. The Product Delivery Manager has a global vision of all products for a product line for the Americas. They will be responsible for the operational end-to-end management of IoT products and Bulk Supply Chain products family as per business needs. They will also be in charge of leading, planning, directing and controlling all activities related to Product Delivery and Technical Operations. This role is reporting to the product line director and part of the management team of the product line. in this position, you will be [... source excerpt omitted ...] Early Access: Your benefits start on the first day of employment. 1. Service Management Monitoring and management of performance KPIs for the service in close collaboration with Customer Services. Serve as point of escalation, review and approval for key issues and decisions for all Service Management domains Present service performance /metrics data in a way which is understandable, actionable and adds value to the Service Manager Support Service Reviews organized by the BU with Local Digital Solution Owners and the BIS. 2. Product Operations and Performance The Service Delivery Manager is accountable for day to day product operations and performance. Responsible for the [... source excerpt omitted ...] table for incident & request management, resolution and related continuous improvement. They will recommend improvements of the product to be included in the roadmap based on the customer feedback 3. Responsible for Change Management Responsible for change management during releases and deployments. Ensures that all risks to capacity and availability are identified and appropriately handled Visibility and planning of changes. Recruiter: Alessandra Manrique - alessandra.manrique@airliquide.com / 281-468-8286 __________________ Are you a MATCH? Required Qualifications: Bachelor or Master’s degree in engineering, information technology or a related field. Experienced in I