Solutions Engineer

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: As a Sales Engineer at AfterShip, you will play a critic [... source excerpt omitted ...] uct, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit. You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers. This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and A [... source excerpt omitted ...] nical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach Understand business goals, technical architecture, and operational constraints Translate requirements into scalable solution designs Partner with Account Executives to qualify opportunities and drive technical wins Design and deliver tailored demos, solution walkthroughs, and POCs Assess technical fit, risks, and implementation readiness Work directly with APIs, integrations, and data flows to validate real-world use cases Troubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop) Develop creative workarounds and scalable solutions in ambiguous scenarios