Technical Account Manager
AI summary of the role
Yoodli is hiring a Technical Account Manager to own the post-launch technical relationship for a small book of 1-4 strategic enterprise accounts.
What you’ll do
- Serve as technical escalation point for enterprise customers, owning issues from triage through resolution
- Lead technical onboarding for new enterprise customers covering SSO configuration, LMS/CRM integrations, admin setup, and custom roleplay scenario deployment
- Conduct technical health reviews to surface adoption blockers, underutilized features, and integration opportunities
- Partner with Customer Success Managers, Professional Services, and Solution Engineers on renewal and expansion conversations
What you’ll bring
- 2-4 years of experience in technical account management, technical customer success, or senior technical support at a SaaS company
- Comfortable owning a small, high-touch book of business (typically 1-4 strategic enterprise accounts) and providing occasional after-hours coverage
- Solid technical foundation: SSO/SAML, REST APIs, webhooks, console logs, HAR files, network traces
- Experience working directly with enterprise SaaS customers
Technologies
SSO/SAML · REST APIs · webhooks · console logs · HAR files · network traces · HubSpot · Jira · Salesforce · LMS platforms · Docebo · Seismic Learning
About Yoodli
Builds AI roleplay and coaching software that helps enterprises train people for high-stakes conversations through realistic simulations, instant feedback, and readiness analytics.
Series B · 50–100 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. TED Talk with our "Why" Explainer on experiential learning WHAT WE'RE LOOKING FOR As a Technical Account Manager at Yoodli, you're the bridge between our customers and our product. You’ll be the technical point of contact when customers run into issues, and a trusted technical advisor who helps accounts get real value from Yoodli over the long term. You own the technical relationship post-launch: break/fix, integration health, escalation triage, and proactive monitoring. Customer Success owns the commercial relationship, renewals, and business value narrative; you're the technical counterpart they lean on for
More from the job description
WHO WE ARE Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact. We're building a new category called Experiential Learning: an AI-powered category that helps people learn through conversational roleplays. People don't learn from slides - they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. TED Talk with our "Why" Explainer on experiential learning WHAT WE'RE LOOKING FOR As a Technical Account Manager at Yoodli, you're the bridge between our customers and our product. You’ll be the technical point of contact wh [... source excerpt omitted ...] ccounts get real value from Yoodli over the long term. You own the technical relationship post-launch: break/fix, integration health, escalation triage, and proactive monitoring. Customer Success owns the commercial relationship, renewals, and business value narrative; you're the technical counterpart they lean on for credibility and depth. If you're energized by solving hard technical problems and building relationships, and if the idea of becoming an expert in AI-powered communication coaching genuinely excites you, then this role is for you. THE TEAM The Yoodli Support team consists of support professionals with a strong desire to learn and help customers. They are also th [... source excerpt omitted ...] ore values: Humility, Bias for Action, and Winning Together. As a member of the support team, you'll be looked to as a model of those values and a resource for others to lean on. RESPONSIBILITIES Technical Support & Escalations Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution Investigate product bugs, reproduce issues, and write clear, well-documented escalations for the engineering team Respond to inbound technical inquiries with accuracy, empathy, and speed. You set the bar for technical quality across the support queue Own response and resolution against defined SLA commitments for your accounts, including accelera
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