211537 / Salesforce Analyst

Company Description Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Responsible for the end to end delivery and smooth operations of our divisions CRM capabilities working with adjacent project management, development and BI teams. This person would work hands on with our internal customers/stakeholders in facilitating requirements development to gain an understanding of our current state business processes, determining future needs and supporting the implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. When appropriate, they will produce more detailed supp [... source excerpt omitted ...] inistrator working to implement new user functionality via sound Salesforce and industry best-known-methods and establishing operating models to manage the onset of new requests. Responsibilities: Help build/improve requirements elicitation strategies for every stakeholder group we engage. Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers. Lead discovery and collaborative requirements reviews, which can includes large audiences, solution presentations, and prototype demonstrations. Maintaining and enhancing data integrity through effective design, maintenance and security in the Salesforce.com application. Responsibl [... source excerpt omitted ...] types in Salesforce validation/sandbox environments. Comfortable with heavy involvement in user acceptance test planning. Ability to work in an Agile development team structure Qualifications Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 5+ years experience as a Business Analyst or Systems/Software Engineer or Software experience 4+ years experience with Salesforce.com configuration Experience with Salesforce.com custom development Strong presentation and communication skills Extensive hands-on (not just certifications) experience with implementations using Salesforce.com in the following areas: *Salesfo