Customer Success Manager

About Take2: Take2 is an AI agents platform purpose-built for healthcare recruiting. Take2’s agent network automates the end-to-end recruiting process, from sourcing and screening to credential verification, scheduling, and onboarding. We work with enterprise healthcare customers, including some of the largest health systems in the USA. What you will do: Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with Who you are: You have 4+ years in cu [... source excerpt omitted ...] ords (HubSpot preferred), and use AI tools to work smarter You are comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do Why Take2 AI High ownership over revenue and customer relationships Direct access to founders and influence on customer success strategy Opportunity to help define how Take2 retains and grows customers as we scale Mission-driven product that improves hiring outcomes for companies and candidates Clear growth path into senior CS or leadership roles Location & Flexibility We’re NYC-based and work hybrid (in-office Mon-Thu). We value in-person collaborati