Implementations Engineer

Who are we? Founded in 2023, Santé is a modernized Point-of-Sale (POS) system serving wine and liquor stores. While modern POS systems have transformed restaurants and general retail, their one-size-fits-all design fails to meet the unique needs of the beverage industry, creating a massive opportunity in the market. Two years into the business, Santé has developed full vertical integration tailored to this market segment, driving value for 200+ stores. With usage around the clock and across multiple timezones, Santé serves as the main artery for our customers to procure, transact, and report on all aspects of their business. What is the role? We’re hiring an implementation engineer to help us keep up with the overwhelming growth in operations and customer experience. We’re looking for someone who loves working directly with customers and is willing to do whatever it takes to drive revenue and user adoption. You’ll help us onboard customers, write scripts, create PRDs, nurture customer relationships, design new features, and take advantage of AI to make everything you’re doing more efficient. This is a unique role that requires a combination of product management, customer success, and engineering skills. What we expect Ready to execute on the following responsibilities: Launch stores on Santé. Each store owner has different requests and needs. We’ll need you to naviga [... source excerpt omitted ...] tems into Santé. Google Sheet formulas and Python scripts will be a big part of this process — big plus if you’re using Claude Code Handle data and analytics work for internal or customer use Train store owners and cashiers to comfortably operate with Santé Lead frontline support — triage issues, investigate root causes, guide customers through problems, and synthesize feedback into actionable PRDs for engineering Talk to users, understand their problems, and translate to product direction; UI/UX, new features, prioritization, etc. You want to win: Many of our teammates are former athletes or otherwise doggedly competitive to push themselves and outpace our competitors. You [... source excerpt omitted ...] ollaboration. We aren’t trying to justify our office bill. We constantly collaborate shoulder-to-shoulder, fielding new concepts on the whiteboard and triaging live needs from our customers. Your best self is around other people wanting to do the same You just want another job. Santé is a fully dynamic, demanding place to grow your career and chart a new path that the beverages industry has never experienced. This is a place where you seek symbiosis to push yourself, and the company forward You don’t believe in equity. Santé is at its nascency, and what we do this year will dramatically chart our vector of success in the next year no different than how compound interest goes to