Forward Deployed Engineer (Customer)
AI summary of the role
Lead technical strategist embedded with customers, owning end-to-end design of AI-driven business transformation projects using DevRev's platform.
What you’ll do
- Own customer context: deeply understand business domains, systems, and OKRs/KPIs to guide solution design
- Architect AI transformation: design AI-driven workflows, agents, skills, and system integrations aligned with customer goals
- Be a trusted advisor: build strong partnerships with customer stakeholders as their technical counterpart
- Drive delivery: collaborate with Applied AI engineers to oversee solution implementation ensuring architectural alignment
What you’ll bring
- 7+ years in solution architecture or consulting roles focused on enterprise-scale customer-facing software implementations
- Hands-on experience with generative AI tools and cloud platforms (AWS, GCP, or Azure)
- Experience with modern integration patterns (APIs, webhooks, pipelines)
- Bachelor's degree in Computer Science, Engineering, or related discipline
Technologies
generative AI · AWS · GCP · Azure · APIs · webhooks · pipelines · DevRev · TOGAF · SAFe
About DevRev
Builds an AI-native platform that unifies customer support, product development, analytics, and enterprise data sync so teams and AI agents can work from shared context.
Series A · 500–1000 people
Source and classification
Deployment strategy · Evidence for this classification:
You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact. What You’ll Do Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design. Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices. Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical
More from the job description
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact. What You’ll Do [... source excerpt omitted ...] ns, systems, and OKRs/KPIs to guide solution design. Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices. Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities. Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable. Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals. Drive Delivery: Collaborate with Applied AI engin [... source excerpt omitted ...] tation, ensuring architectural alignment and execution excellence. Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort. Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs. Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards. Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement. What You Bring Experience: 7+ years in solution architecture or consulting roles, fo
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