Engagement Manager, Enterprise

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of A [... source excerpt omitted ...] practices and actionable tactics to enhance their AI visibility. What you’ll do Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams Become an expert in the AI search space an [... source excerpt omitted ...] ernally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges Who you are At least 4 years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity Excellent communication skills with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Comfortable diving into challenges and operating in ambiguous environments Strong analytical mindset with comfort working with quantitative data Ability to own processes end to end with strong critical thinking