(Senior/Lead) Implementation Consultant - German speaking
AI summary of the role
This Implementation Consultant role leads the full lifecycle of Sprinklr platform deployments for enterprise clients, from business analysis and configuration to training and support.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead the full lifecycle of a Sprinklr project including business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
- Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
- Design and configure the appropriate Sprinklr solution to meet all requirements and ensure client expectations are fulfilled
- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
What you’ll bring
- Experience in enterprise software, digital, or social account management or implementation
- Fluency in German and English essential
- Experience designing and implementing technology-enabled business solutions for clients
- Prior consulting experience or experience in larger enterprise environments
Technologies
Sprinklr · Unified-CXM · social media management · platform configuration · software development life cycles · web technologies
About Sprinklr
AI-native Unified-CXM platform — social, marketing, advertising, and omnichannel contact center in a single suite for global enterprises.
Public · 2000–5000 people
Source and classification
Implementation & delivery · Evidence for this classification:
receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Meet our Professional Services Team! Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey. What You'll Do Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client
More from the job description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Meet our Professional Services Team! Sprinklr’s market-leading pro [... source excerpt omitted ...] our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey. What You'll Do Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relate [... source excerpt omitted ...] tion, system design, platform configuration, testing, training, and defining support procedures Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements Provide social insights and recommendations to support clients’ business practices Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality Responsible for identification and inventory of customer process pain points and gaps in best practices Perform accurate analysis and effective diagnosis of client issues and manage day-to-day cl
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