Regional Customer Success Director - Southeast
AI summary of the role
Regional Customer Success Director leading a multi-disciplinary team to drive adoption of HeartFlow's diagnostic platform across the Southeast U.S.
What you’ll do
- Lead a multi-disciplinary customer success team (Implementation Managers, Clinical Specialists, Solutions Engineers) to ensure successful adoption of HeartFlow's diagnostic pathway.
- Oversee daily operations, ensuring adherence to SOPs and QMS, and report on execution status including implementation forecast, cycle times, and imaging acceptance rates.
- Drive operational refinement and process improvements, proactively mitigating risks across assigned territories.
- Align with cross-functional commercial leaders (sales, reimbursement, medical affairs) to drive regional initiatives and gain buy-in.
What you’ll bring
- 12+ years professional experience in a related field, with 5+ years people leadership (required).
- Bachelor's degree or 4 years of relevant professional experience (required).
- Background introducing new cardiovascular, medical imaging, or complex IT solutions into healthcare settings.
- Knowledge of hospital workflows and IT implementation.
Technologies
Heartflow One · FFRCT Analysis · RoadMap Analysis · Plaque Analysis · CCTA · QMS · SOPs · hospital IT systems
About HeartFlow
AI and computational fluid dynamics turn a standard cardiac CT into a 3D coronary model that diagnoses artery disease non-invasively for cardiologists and hospitals.
Public · 500–1000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide. This position is open for the Southeast region, with targeted cities but not limited to Charleston, Atlanta, Jacksonville. The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP of Customer Success. The role is focused on the delivery of the Heartflow One platform. You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow’s diagnostic pathway and solutions. Your primary focus is team execution—ensuring that every implementation and
More from the job description
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide. This position is open for the Southeast region, with targeted cities but not limited to Charleston, Atlanta, Jacksonville. The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP [... source excerpt omitted ...] focused on the delivery of the Heartflow One platform. You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow’s diagnostic pathway and solutions. Your primary focus is team execution—ensuring that every implementation and customer engagement meets our high standards for quality and efficiency. Job Responsibilities: For assigned commercial territories, align with cross-functional commercial leaders on goals and objectives, and enable your team, region, and national initiatives: Direction & Accountability: Thought Partnership - Focus on ex [... source excerpt omitted ...] Focus on operational refinement and optimization for assigned commercial territories. Proactively identify and mitigate risks, implement process improvements. Trusted advisor on Customer Success vision and strategy. Provides key input on organizational-level KPIs, optimizing quality management system and compliance policies, resourcing and budget needs. May lead national initiatives. Influence & Communication: Regional Alignment - Deliver clear communication to the team to ensure the team understands all implementation requirements, deadlines, and immediate rationale for decisions. Accurately report on team execution status, including implementation forecast, cycle times, ima
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