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NEXTMOVEFDE careers · United States
AMD

Senior Manager Customer Debug Engineering

AI summary of the role

Senior Manager leading a customer-facing debug engineering team within AMD's Data Center Platform Engineering Group, responsible for server- and rack-level hardware/firmware debug during customer bring-up, early deployment, and ODM factory NPI.

What you’ll do

  • Build, lead, and mentor a team of customer-facing debug engineers covering server/rack HW/FW debug across deployment and NPI.
  • Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive to root cause.
  • Serve as senior escalation point for complex server/rack debug, owning customer-facing narrative to closure.
  • Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates.

What you’ll bring

  • Recent years of experience managing customer-facing technical or engineering teams in data center, GPU, cloud, or HPC environments.
  • Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, hotplug.
  • Strong familiarity with hardware bring-up, validation, manufacturing, and test flows from concept through EVT/DVT/PVT to volume production.
  • Proven ability to drive execution across global, cross-functional teams and influence without direct authority.

Technologies

server · rack · firmware debug · CPU · GPU · FPGA · RAS · hotplug · EVT/DVT/PVT · ODM

Source and classification

Implementation & delivery · Evidence for this classification:

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and
More from the job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership. THE PERSON You are a hands-on people leader who pairs d [... source excerpt omitted ...] eams without direct authority, and treat the growth of your engineers as a personal success metric. You stay calm under pressure, are resourceful with scarce hardware, and believe customer success and technical excellence are inseparable. KEY RESPONSIBILITIES Team Leadership: Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth. Customer Debug & Field Resolution: Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and man [... source excerpt omitted ...] rrative through to closure. Status Reporting & Roll-Up: Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership. Factory Build Support: Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action. Cross-Functional Coordination: Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules. Resourceful Debug Under Constraint: Prioritize scarce hardware across competing customer escalations, m

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