Account Manager, PBM

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health. Location: 3-days Hybrid (Local to NYC, Denver, or Charlotte) Position Summary: The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent. Position Responsibilities: Partner with clinical account manager (CAM) and account executive (AE) to manage clients through th [... source excerpt omitted ...] le from implementation through go-live and renewal on a designated book of business Support implementation as a critical member of the client management teams with all day-to-day client requirements Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations Analyze incoming client requests and work with internal and external teams to complete required plan documentation Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent Lead pre- and post-implementation quality assurance and testing to [... source excerpt omitted ...] lve sponsor and member issues, escalating as needed Research and respond to claims processing and system configuration inquiries Coordinate integration of other data inputs into client management processes Collaborate cross functionally to support general client operations, as required Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support Responsible for adherence to the Judi Health Code of Conduct, including reporting of noncompliance. Qualifications: Undergraduate bachelor’s degree, with record of strong academic performance 5+ years of proven experience in PBM / health plan, bene