Managed Services Engineer - Azure

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services. This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation. This is a fully remote role requiring a dedicated, distraction‑free home o [... source excerpt omitted ...] environments for performance, resiliency, security, and cost efficiency Lead and contribute to managed services projects and service improvement initiatives Engage directly with customers through meetings, incidents, change requests, and project delivery Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments Track time and document work accurately in SHI systems Participate in audits, compliance activities, and a rotating on‑call schedule Escalate complex issues and [... source excerpt omitted ...] ute to innovative ideas. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions. Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organiz