Enterprise Customer Success Manager
AI summary of the role
Manage a $2M portfolio of 200–400 small enterprise accounts, driving retention, adoption, and expansion through scaled, data-driven engagement and executive-level communication.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering with Account Directors to drive retention, adoption, and expansion.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to a high-volume account segment.
- Leverage customer health signals and usage data to proactively identify risk, prioritize outreach, and uncover growth opportunities.
- Deliver targeted 1:1 engagement at critical lifecycle moments including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
What you’ll bring
- 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.
- Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.
- Proven track record of driving customer outcomes, adoption, retention, and long-term growth.
- Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.
Technologies
Salesforce · Gainsight · Outreach · Gong · AI · automation
About MaintainX
Mobile-first, AI-powered maintenance and enterprise asset management platform for blue-collar and frontline industrial teams, blending enterprise scale with consumer simplicity.
Series D · 500–1000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion. Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels. Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book. Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment. Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations. Identify early indicators of churn or stalled adoption and deploy data-driven
More from the job description
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. In this role, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations. What you’ll do: Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion. Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels. Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book. Design and execute scalable success motions [... source excerpt omitted ...] to remove blockers and accelerate time to value. Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey. Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base. Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio. About you: 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts. Experience managing complex enterpris [... source excerpt omitted ...] d relationship-building skills, including product demos, training, and business reviews. Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities. Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools. Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio. Strong problem-solving skills and the ability to turn customer insights and data into action. Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus. Interest in automation, AI,
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