ServiceNow Senior Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description: Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment. Here's what you'll do: Analyze business processes by mapping and evaluating as-is process scope, objectives and steps Identify gaps and o [... source excerpt omitted ...] rformance measurement improvements Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes Here's what you need: 3 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar 3 years of experience with the ServiceNow platform Bonus points if you have: ServiceNow Certified System Administrator (CSA) Six Sigma, Lean Six Sigma, or similar industry-recognized [... source excerpt omitted ...] culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be mad