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NEXTMOVEFDE careers · United States

Senior Business Consultant, AI

Technologies

Google Dialog Flow · IVR · Routing · ACD · generative AI · self-service · AI software · contact center enterprise software

About NICE

NICE builds CXone Mpower, a cloud platform for AI-powered customer-experience, contact-center operations, workforce optimization, and digital/financial-crime analytics for global enterprises.

Public · 5000+ people

Job description

The full responsibilities and requirements are on the employer’s site.

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Source and classification

Deployment strategy · Evidence for this classification:

positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NICE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NICE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization. Key Responsibilities: Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions. Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements. Provide best practice recommendations to design and implement self-service and
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