Principal Forward Deployed Engineer, HLS
AI summary of the role
This Principal Forward Deployed Engineer leads technical strategy for Talkdesk's largest global enterprise customers deploying Agentic AI.
What you’ll do
- Act as lead Technical Architect for Talkdesk's largest, most complex global deployments, designing scalable multi-agent systems.
- Write production-grade code (Python, TypeScript, Node.js) to build custom AI agents, orchestration layers, and integration patterns.
- Author foundational SDKs, reusable agent templates, and deployment automation tools to multiply FDE team velocity.
- Serve as primary technical authority for key accounts, building consensus with executive and principal architect stakeholders.
What you’ll bring
- 10+ years progressive experience in software engineering, systems architecture, or technical solutions engineering.
- 3+ years focused on cloud services architecting and deploying complex AI/ML/Agentic solutions in production.
- Proven experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center, enterprise CRMs).
- Deep mastery of Agentic AI systems: multi-agent systems, RAG pipelines, planning algorithms, memory structures, tool-use/function-calling.
Technologies
Python · TypeScript · Node.js · RAG · multi-agent systems · Kafka · RabbitMQ · REST/GraphQL APIs · gRPC · Pinecone · Qdrant · Milvus
About Talkdesk
Cloud-based, AI-powered omnichannel contact center (CCaaS) platform sold to enterprises on subscription/seat licensing for voice, chat, email and social customer service.
Series D · 1000–5000 people
Source and classification
Internal deployment & tooling · Evidence for this classification:
The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an engineering lead who builds the foundational blueprints, internal tools, and architectural standards that allow Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution guidance to executives along with driving high-impact technical execution
More from the job description
The Principal Forward Deployed Engineer (FDE) is a technical leader responsible for shaping how Talkdesk’s most strategic global enterprise customers deploy and scale our Agentic AI platform. Sitting at the intersection of enterprise architecture, hands-on software engineering, and strategic client leadership, you will own the end-to-end technical strategy for tier-one accounts, design reusable multi-agent architectures, and elevate engineering standards across the entire FDE organization.This role is for an engineering lead who builds the foundational blueprints, internal tools, and architectural standards that allow Talkdesk to scale its AI platform globally. This person will excel in high-stakes environments, serving as a trusted advisor on projects accounts and has the capability to manage and provide solution guidance to executives along with driving high-impact technical execution from initial design to production. Responsibilities Architecture and systems strategy: Act as the lead Technical Architect for Talkdesk’s largest, most complex global deployments. Design robust, scalable, and secure multi-agent systems, establishing architectural blueprints for enterprise integration across heterogeneous technology stacks. Ensure designs meet stringent enterprise standards for security and scale. Engineering and Technical Delivery: Write production-grade, highly optimized cod [... source excerpt omitted ...] chnical bottlenecks across tier-one deployments. Solution design and Technical Consulting: Serve as the primary technical authority for key accounts, building deep consensus with customer stakeholders including executive and principal architects. De-risk high-stakes implementations by anticipating systemic integration challenges, performance bottlenecks, and security vulnerabilities before they impact production. Product, Core Engineering & Strategy Alignment: Partner directly with Talkdesk Core Product and AI Engineering teams to translate customer requirements into core platform capabilities. Codify frontline deployment learnings into standard solution patterns, directly infl [... source excerpt omitted ...] ibuted systems and modern AI architectures, paired with the executive presence needed to guide Fortune 500 technology executives through complex digital transformations. Required Qualifications 10+ years of progressive experience in software engineering, systems architecture, or technical solutions engineering, with 3+ years focused on cloud services architecting and deploying complex AI/ML/Agentic solutions in production. Proven Track Record at Enterprise Scale: Experience leading client-side architecture and integration for large IT environments (e.g., global ERPs, legacy contact center infrastructure, enterprise CRMs). Deep Mastery of Agentic AI Systems: Proven experience design
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