Technical Solutions Consultant - Future Opportunity
AI summary of the role
This role leads the technical implementation and adoption of Intuitive's digital solutions (e.g., cloud-hosted SaaS platforms) across regional Integrated Delivery Networks and hospitals, from pre-sales through post-go-live.
What you’ll do
- Partner with Area Sales Directors and Digital Sales Reps to establish trusted relationships with IDN and hospital IT stakeholders, supporting pre-sales technical clarity.
- Own engagement with customer technical review boards, data/AI governance, and networking teams; deliver technical presentations including network topology diagrams.
- Support post-go-live adoption through intervention to protect customer confidence and long-term utilization.
- Prepare Field Service teams for first-time success via accurate documentation and validated configurations; take ownership from planning through adoption.
What you’ll bring
- 6+ years in medical technology implementation, IT consulting, or digital transformation within healthcare.
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
- Experience with account management or direct collaboration with capital sales.
- Excellent communication skills with operational, clinical, and technical stakeholders.
Technologies
cloud-hosted SaaS · healthcare data security · networking infrastructure · network topology · digital solutions · AI governance
About Intuitive Surgical
Designs, builds, and services the da Vinci surgical robot and Ion lung-biopsy platform, selling systems plus recurring instruments and service to hospitals worldwide.
Public · 5000+ people
Source and classification
Implementation & delivery · Evidence for this classification:
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Remote position, preference for CST time zone Primary Function of Position The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of
More from the job description
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and [... source excerpt omitted ...] Support pre-sales strategy by bringing technical clarity that accelerates trust and approval. Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization. Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions. Enable Downstream Success: Prepare Field Service teams and partner fu [... source excerpt omitted ...] lue. Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts. Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example. Qualifications Requ
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