Senior Product Manager | Forward Deployed

Senior Product Manager — Forward Deployed Engineering At Epicor, we are building the world's first cognitive ERP, and Forward Deployed Engineering is how we prove its value inside our most strategic accounts. We are looking for a product leader with a builder's mindset to own this team and drive the underlying product strategy. As the Senior Product Manager, Forward Deployed Engineering (FDE), you will lead an embedded team of engineers working on-site with customers. You will own the strategy, roadmap, and outcomes for the solutions they ship. In this role, you will establish the operating model for strategic account engagement, prioritize key technical problems, and scale field learnings into durable improvements for Epicor's core platform. This is a hands-on leadership role. You will guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions. You will also build and prototype solutions directly when speed demands it. This role offers true ownership, direct customer access, and a mandate to move fast. Why This Role Is Different The forward deployed engineering model places technical talent directly at the point of action. Engineers operate where the problems live, feeding critical insights back into the core product. Leading this function is one of the highest-leverage product roles in the company because you sit at [... source excerpt omitted ...] enge. Success requires navigating complex enterprise realities: legacy data models, decades-old integrations, SSO security reviews, compliance constraints, and building trust with customer teams. Your job is to lead a team that consistently navigates these complexities and transforms breakthroughs into reusable patterns for future deployments. Agentic AI is shifting the traditional boundaries between Engineering, Product, UX, and Data Science. We need a leader who can span these disciplines. You need the engineering depth to evaluate architecture trade-offs, the product judgment to decide what is worth scaling, the empathy to design functional workflows, and the executive presen [... source excerpt omitted ...] and hands-on: Evaluate architecture designs, review technical trade-offs, and build rapid prototypes when needed to maintain momentum and earn team trust. Work backwards from the customer: Lead discovery and advisory sessions with strategic accounts to uncover high-value problems, ensuring customer needs drive development. Execute cross-functionally: Coordinate with engineering, data science, UX, marketing, and field teams to maintain development urgency and align customer feedback with the broader roadmap. Drive go-to-market and value: Partner with Product Marketing and Sales on engagement expansion. Develop pricing, packaging, and ROI models grounded in measurable customer v