ServiceNow Solution Architect
AI summary of the role
Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
- Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
- Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
- Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
What you’ll bring
- 8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or Lead role
- Strong hands-on expertise with ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
- Experience designing and implementing integrations using REST / SOAP APIs, MID Server, IntegrationHub
- Deep understanding of ServiceNow data model, CMDB, ACLs, and security
Technologies
ServiceNow · Flow Designer · ITSM · ITOM · ITAM · CSM · ITBM · FSM · REST APIs · SOAP APIs · IntegrationHub · MID Server
Source and classification
Internal deployment & tooling · Evidence for this classification:
What success looks like in this role: Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements Need knowledge of Flowdesigner Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support Design and develop custom ServiceNow applications from scratch, adhering to platform best practices Provide architectural leadership across ServiceNow modules including: ITSM ITOM ITAM CSM ITBM (APM & PPM) FSM Other enterprise ServiceNow capabilities as needed Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability Lead, mentor, and review work of onshore and offshore development teams Support story refinement, effort estimation, solution proposals, and technical design
More from the job description
What success looks like in this role: Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements Need knowledge of Flowdesigner Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support Design and develop custom ServiceNow applications from scratch, adhering to platform best practices Provide architectural leadership across ServiceNow modules including: ITSM ITOM ITAM CSM ITBM (APM & PPM) FSM Other enterprise ServiceNow capabilities as needed Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability Lead, mentor, and review work of onshore and offshore development teams Support story refinement, effort estimation, solution proposals, and technical design documentation Collaborate with business stakeholders to translate functional requirements into robust technical solutions Oversee demand management, release planning, and platform roadmap discussions Identify opportunities for platform optimization, automation, and reuse Ensure compliance with security, performance, and operational standards. #LI-ND1 You will be successful in this role if you have: 8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or [... source excerpt omitted ...] ven experience leading enterprise-scale ServiceNow implementations Strong communication skills with the ability to engage both technical and non-technical stakeholders Preferred Qualifications Experience with Agile / SAFe delivery models Prior experience defining platform strategy and long-term roadmaps Exposure to cloud platforms, enterprise integrations, or DevOps pipelines Experience supporting global implementations across multiple regions Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expressi
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