Digital Support Self-Serve Senior Strategic Consultant
AI summary of the role
This role drives end-to-end delivery of Dell's Digital Services Self-Serve Modernization strategy, coordinating across IT and business segments to deliver integrated portals and improved customer experience for Digital Support.
What you’ll do
- Drive development and execution of the Self-Serve Modernization program plan with end-to-end delivery accountability across integrated portal delivery and customer experience improvements.
- Align and integrate cross-functional roadmaps across business units, product, engineering, UX, and operations to ensure unified delivery of the commercial enterprise management solution.
- Develop executive-ready storyboards, business cases, and presentation materials; manage executive and stakeholder expectations through proactive communication and transparent reporting.
- Contribute to business plans and growth strategies using fact-based analysis of self-serve adoption, customer behavior, and Digital Support performance.
What you’ll bring
- 15+ years of progressive experience in IT program/project management, strategic planning, consulting, technology services, or digital transformation leadership.
- Proven ability to work independently and influence cross-functionally to manage multi-workstream programs across multiple business units.
- Strong stakeholder management skills with ability to align executive expectations with delivery execution.
- Experience delivering enterprise solutions involving portal integration, customer-facing platforms, or digital support ecosystems.
Technologies
AI · intelligent automation · predictive analytics · generative AI · AI-powered customer experience tools · portal integration · digital support ecosystems · self-service platforms · AI/ML-driven solutions
About Dell Technologies
Dell sells servers, storage, networking, and PCs to enterprises and consumers worldwide, with a fast-growing AI Factory infrastructure business.
Public · 5000+ people
Source and classification
Deployment strategy · Evidence for this classification:
Senior Strategic Program Manager – Digital Services Self-Serve Modernization Join us to do the best work of your career and make a profound social impact as a Senior Strategic Program Manager on our – Digital Services Self-Serve Modernization Team in Round Rock, Texas What you’ll achieve Drives end-to-end accountability and alignment of delivery execution for the Dell Digital Services Self-Serve Modernization strategy, collaborating and coordinating across all IT and business segments. Aligns cross-functional roadmaps, executive and stakeholder expectations, and program delivery accountability to deliver a joint business unit commercial enterprise management solution, including integrated portals and improved customer experience with Digital Support. Analyzes market data, emerging industry trends, competitive threats, and customer insights to inform the modernization roadmap and
More from the job description
Senior Strategic Program Manager – Digital Services Self-Serve Modernization Join us to do the best work of your career and make a profound social impact as a Senior Strategic Program Manager on our – Digital Services Self-Serve Modernization Team in Round Rock, Texas What you’ll achieve Drives end-to-end accountability and alignment of delivery execution for the Dell Digital Services Self-Serve Modernization strategy, collaborating and coordinating across all IT and business segments. Aligns cross-functional roadmaps, executive and stakeholder expectations, and program delivery accountability to deliver a joint business unit commercial enterprise management solution, including integrated portals and improved customer experience with Digital Support. Analyzes market data, emerging industry trends, competitive threats, and customer insights to inform the modernization roadmap and long-term strategic objectives. Brings a foundational understanding of integrating technology and process design, as well as leading complex change management initiatives. In this pivotal role, you will drive and deliver strategic business transformation programs, align with effective governance structures, and implement new capabilities on a global scale. Leverages knowledge of AI technologies and practical applications to drive intelligent automation, enhanced self-serve experiences, and data-driv [... source excerpt omitted ...] er interviews, workshops, status tracking, issue management, change management support, and reporting with end-to-end delivery accountability across integrated portal delivery and customer experience improvements. Align and integrate cross-functional roadmaps across business units, product, engineering, UX, and operations to ensure unified delivery of the commercial enterprise management solution while ensuring consistency and adherence to Dell standards, processes, and policies across all workstreams Develop executive-ready storyboards, business cases, and presentation materials to support rapid decision-making and transformation of program alignment. Manage executive and stak [... source excerpt omitted ...] ortals, platforms, and Digital Support touchpoints Contribute to the development of business plans and growth strategies by leveraging fact-based analysis of self-serve adoption, customer behavior, Digital Support performance, and competitor assessments to capitalize on market trends and maintain competitive advantage and identifies strategies for the organization's approach to various customers and industries, leveraging qualitative and quantitative research to inform Digital Self-Serve Modernization priorities that translate to measurable improvements in customer satisfaction, adoption, and operational efficiency Champion the integration of AI-driven capabilities including in
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