Senior Technical Implementation & Accounts Manager (Clinical Operations)
AI summary of the role
This role is a hybrid technical account management and implementation position within Everly Health's clinical operations team, focused on managing enterprise diagnostics clients post-sale.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own end-to-end post-sale relationships for an assigned portfolio of Diagnostics Solutions and enterprise clients, serving as primary point of contact for program needs, performance, and technical questions.
- Lead structured discovery and strategy conversations to translate client objectives into account plans and roadmaps.
- Plan and facilitate recurring business reviews (QBRs) with client stakeholders, including performance readouts and recommendations.
- Translate client requirements into platform configurations and workflows, partnering with Implementations, Product, and Clinical.
What you’ll bring
- 5-8+ years in Technical Account Management, Customer Success, Enterprise Implementations, or Clinical Solutions/Operations within healthcare, digital health, or health tech.
- Demonstrated experience owning post-sale relationships with enterprise clients, including leading QBRs, driving renewals/expansion, and managing escalations.
- Strong understanding of care delivery models, clinical pathways, and clinical workflows.
- Experience with healthcare technology platforms (EMRs, labs, telehealth, HL7/API, FHIR, HIE/QHIN) and comfort partnering with technical teams.
Technologies
EHR · HL7 · API · FHIR · HIE · QHIN · EMR · telehealth · order/result interfaces · AI · automation
About Everly Health
Everly Health offers at-home lab testing, telehealth, and population health programs across consumer (Everlywell) and enterprise lines.
Private Late · 500–1000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
What You'll Do: Client Partnership & Strategic Account Management (60%) Own the end-to-end post-sale relationship for an assigned portfolio of Diagnostics Solutions and enterprise clients, serving as the primary point of contact for program needs, performance, technical questions, and clinical operations topics. Lead structured discovery and ongoing strategy conversations to deeply understand client objectives, success metrics, and constraints; translate those into clear account plans and roadmaps. Plan and facilitate recurring business reviews (e.g., QBRs) with client stakeholders, including performance readouts, insights, and recommendations for optimization and expansion. Proactively monitor account health (utilization, SLAs, clinical quality signals, and satisfaction) and drive action plans to address risks, performance gaps, or emerging needs. Own regular internal
More from the job description
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. What You'll Do: Client Partnership & Strategic Account Management (60%) Own the end-to-end post-sale relationship for an assigned portfolio of Diagnostics Solutions and enterprise clients, serving as the primary point of contact for program needs, performance, technical questions, and clinical operations topics. Lead structured discovery and ongoing strategy conversations to deeply understand client objectives, success metrics, and constraints; translate those into clear account plans and roadmaps [... source excerpt omitted ...] ution of corrective action plans to swiftly resolve issues and minimize incident recurrence. Provide timely, transparent communication on issues, incidents, and changes, ensuring clients feel informed, supported, and confident in our partnership. Partner closely with Sales/BD, Clinical, Product, Implementations, Engineering, and Care Team leadership to ensure programs are meeting client KPIs and contractual commitments. Proactively identify and qualify opportunities for upsell, cross-sell, and expansion (e.g., new programs, new populations, additional services) that maximize client value by fully utilizing existing clinical workflows and platform resources, and collaborate w [... source excerpt omitted ...] stablish and maintain strong, multi-level relationships (clinical, operational, and executive), acting as a trusted advisor on both program design and day-to-day operations. What You'll Do: Technical Solutioning & Implementation Oversight (25%) Translate client requirements and use cases into platform configurations and workflows, partnering with Implementations, Product, and Clinical to ensure feasibility and alignment with best practices. Own the client-facing side of configuration timelines, milestones, and deliverables for new programs and major changes; manage expectations and surface risks early. Coordinate and communicate change management for configuration updates (
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