Account Manager

About Us Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. About the Role We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams. Responsibilities Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments. Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients. Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services. Guide senior customer stakeho [... source excerpt omitted ...] ce to help them design the optimal enablement and adoption strategy to maximize their business value. Track and report key account metrics, such as revenue growth, retention, and customer satisfaction. Identify upsell opportunities and deliver consultative value. Key attributes Self-motivated with impeccable interpersonal and communication skills. Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed. A high degree of comfort with drawing insights from analytics reports. A valued team member who upholds Rho’s mission and professional values. Qualifications 2+ years of professional experience in a client-facing Customer Success r [... source excerpt omitted ...] t Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.