Product Operations Engineer
AI summary of the role
This Product Operations Engineer role at HappyRobot acts as the operational backbone of the product organization, working directly with the CTO and Head of Product.
What you’ll do
- Act as the primary link between Product Engineering and the Deployment team, enabling new features and managing the technical feedback loop.
- Partner with GTM to drive technical enablement, support Product-Led Sales motions, and refine feature pricing structures.
- Work with Engineering and Strategy & Ops to define and track product and company metrics using raw data.
- Manage data labeling operations for voice, reasoning, and coding agents, coordinating in-house labelers and external agencies.
What you’ll bring
- 3+ years in a technical or operations-heavy role (Product Operations, Solutions Engineering, Technology Strategy Consulting, Technical Program Management, or Forward Deployed Engineering).
- Strong analytical and technical aptitude with ability to solve problems using technology.
- Experience in a multi-stakeholder environment interfacing between Engineering and Commercial/Field teams.
- Ability to balance strategic work (pricing, analysis) with execution (data labeling coordination for RLHF, deployment coordination).
Technologies
APIs · data pipelines · RLHF · data labeling · voice stack · agentic orchestration · pricing models
About HappyRobot
Builds enterprise AI workers that handle voice, email, messaging, and system actions for logistics and operational teams using hybrid agentic and deterministic orchestration.
Series B · 100–200 people
Source and classification
Deployment strategy · Evidence for this classification:
with the CTO and Head of Product. This is a role for a high-output technical individual contributor who loves discipline, structure, and execution. At HappyRobot, you will sit at the critical intersection of four key functions: Product Engineering, Deployments, Go-To-Market, and Operations. You are the connective tissue that ensures these teams are not just co-existing, but synchronized. You will be a generalist execution machine, deployed to solve the most important problems blocking our velocity—whether that means refining data pipelines, structuring pricing models, or managing complex deployment logistics. Key Responsibilities: The Bridge to Deployments: act as the primary link between the Product Engineering team and the Deployment team. You will ensure the Deployment team is enabled on new features, oversee the technical feedback loop from the field back to engineering, and
More from the job description
About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. Role Overview: We are looking for a Product Operations Engineer to act as the operational backbone of our product organization, you'll be working directly with the CTO and Head of Product. This is a role for a high-output technical individual contributor who loves discipline, structure, and execution. At HappyRobot, you will sit at the critical intersection of four key functions: Product Engineering, Deployments, Go-To-Market, and Operations. You are the connective tissue that ensures these teams are not just co-existing, but synchronized. You will be a generalist execution machine, deployed to solve the most important problems blocking our velocity— [... source excerpt omitted ...] or managing complex deployment logistics. Key Responsibilities: The Bridge to Deployments: act as the primary link between the Product Engineering team and the Deployment team. You will ensure the Deployment team is enabled on new features, oversee the technical feedback loop from the field back to engineering, and guarantee new releases are successfully brought to market. GTM & Commercial Enablement: Partner with GTM to drive technical enablement, support Product-Led Sales (PLS) motions, and refine feature pricing structures. You ensure the commercial side understands the technical reality and value of what we are shipping. Metrics & Measurement: Work alongside Engineering [... source excerpt omitted ...] th raw data to ensure we are optimizing for the right outcomes. Data Labeling Operations: Manage the human element of our agentic stack across voice, reasoning and coding agents. You will own the coordination of in-house labelers and external agencies to ensure high-quality training data throughput. Who You Are: A Technical Operator: You possess a rare mix of technical literacy (you understand APIs, data structures, and engineering constraints) and operational rigor. You don't just identify broken processes; you fix them. A Cross-Functional Translator: You can speak the language of engineers, salespeople, and operations managers. You are comfortable being the person who align
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