Sales Engineer

Summary Hatch engineering culture is driven by speed, ownership, and impact. We're a small, ambitious team building AI that transforms how service businesses grow, and we move fast. Engineers own problems end to end, ship to production early, and work across a modern stack on problems that directly shape the customer experience. At the end of the day, we're here to build something that matters, grow as engineers, and do it together. The Sales Engineer helps Hatch win complex deals by mapping customer systems, scoping the technical path to onboarding, and owning implementation through go-live. This is a hands-on role. You're in discovery calls, leading technical demos, writing the scope document onboarding runs from, and personally leading implementation for complex accounts. Managers should expect this person to be active in deals and deployments. This opportunity is hybrid based out of our San Francisco office We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes. What you’ll do Co-own discovery calls with the AE - surface integration requirements early, before they become deal risk. Own the discovery motion for integrations: CRM/system of record, lead source & attribution, scheduling workflows, call center systems, data syncs, web [... source excerpt omitted ...] it. Know enough SQL to pull your own data on deal complexity, onboarding performance, and integration health Feed learnings back to Product and Engineering - you're closer to the customer's real environment than almost anyone Flag technical risk in deals before the AE asks - don't wait. When a scoping decision involves a tradeoff between deal velocity and technical risk, surface it explicitly - don't make that call unilaterally Communicate tradeoffs clearly to all audiences: Sales (deal risk), customers (realistic expectations), Product and Engineering (patterns and constraints). Send status updates at key milestones - thorough on drivers, clear on the key signal, and always i [... source excerpt omitted ...] next step What you’ll get Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $113,400 and $170,000. Full responsibility for projects from day one, a collaborative team, and a dynamic work environment. Hybrid work environment (3 days/week in our SF office) Effective your first day: Full medical, vision, and dental Mental health support and services via Modern Health 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday Up to 14 weeks of parental leave Monthly wellness subsidy 401(k) retirement savings plan Employee stock