Lead Forward Deployed Product Manager (NYC)

About Doss DOSS is building an Operations Cloud for the real world. A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: Procurement Inventory Orders Fulfillment Finance Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B, co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence. About the Role The Customer Product Operations team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements Product Design: Data model, workflows and integrations [... source excerpt omitted ...] tions Lead will drive our push to upper mid-market and enterprise clients, and will have multiple responsibilities Own e2e ERP lifecycle process and success for 1-2 of our bigger clients Lead/mentor a pod of associates Build new product capabilities/solutions within the DOSS ERP platform While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are: Ownership/accountability mindset Customer obsession (including client/stakeholder management) Appetite for operational and technical details Business acumen to zoom out and discuss value drivers [... source excerpt omitted ...] ckly What You'll Do Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients Lead and mentor a pod of associates across a number of concurrent projects Build best in class practices and processes across the entire team Translate process flows into product design and configuration within the DOSS platform Colla